Frequently Asked Questions (FAQs)
General Debt Counselling
What is debt counselling?
Debt counselling, also known as debt review, is a regulated process under the National Credit Act (NCA) that assists over-indebted South Africans in managing and restructuring their debt. Through this process, your debt counsellor works directly with your creditors to reduce monthly payments and interest rates, ensuring that you can meet your living expenses while repaying your debts. It also provides legal protection from creditors during the process.
How do I know if I qualify for debt counselling?
If you find yourself unable to keep up with monthly credit card payments, loans, or accounts — or if you’re borrowing money to cover basic living expenses — you may qualify for debt counselling. DebtLift will assess your income, expenses, and debt levels to determine whether you’re over-indebted and eligible for assistance.
Will I lose my house or car during debt counselling?
No. One of the main goals of debt counselling is to protect your assets. As long as your creditors have not already taken legal action, your home, car, and other essential possessions are protected under the debt review process. You’ll continue to make payments toward them as part of your restructured repayment plan.
Can I apply for debt counselling if I am self-employed or a pensioner?
Yes. Debt counselling is available to anyone who earns a regular and consistent income — whether from self-employment, a pension, or another reliable source. DebtLift tailors repayment plans based on your unique financial situation.
Protection and Benefits
Will debt counselling stop legal action against me?
Yes. Once you are officially under debt review, your creditors are legally prohibited from pursuing new legal action against you or repossessing assets, provided that no legal proceedings were initiated before your application. This protection allows you to focus on recovery without the fear of harassment or asset loss.
Can I apply if I’m already blacklisted or in arrears?
Absolutely. Being blacklisted or behind on payments does not prevent you from entering debt counselling. In fact, it’s one of the most effective ways to stop further blacklisting and restore financial stability over time.
What happens to my credit score during debt counselling?
While you’re under debt review, your credit profile will show that you are in the debt counselling process, and you won’t be able to apply for new credit. Once you’ve successfully completed the process and all debts are paid, you’ll receive a clearance certificate, and your credit record will be updated — allowing you to rebuild your credit profile responsibly.
Payments and the Process
Will my monthly debt instalments be reduced?
Yes. Debt counselling combines all your debts into a single, affordable monthly repayment. DebtLift negotiates with your creditors to lower interest rates and extend repayment terms, allowing you to make one manageable payment that fits your budget.
How long does the debt counselling process take?
The process typically lasts between 36 and 60 months, depending on your level of debt, income, and repayment ability. The exact duration will be based on your personalized repayment plan and financial goals.
Can I exit debt review early?
Yes. If your financial situation improves and you are able to pay off your debts sooner than expected, you can exit the debt review process early. DebtLift will assist you in finalizing all accounts and issuing your clearance certificate to officially end your debt review status.
Costs and Payments
What does debt counselling cost?
Debt counselling fees are strictly regulated by the National Credit Regulator (NCR) and are built into your monthly repayment plan. This means there are no hidden costs or upfront payments. All fees are transparent and structured according to NCR guidelines.
Who manages my monthly payments?
All payments are handled securely through a registered Payment Distribution Agency (PDA). The PDA collects your single monthly payment and distributes it directly to your creditors on your behalf, ensuring reliability and compliance throughout the process.
Getting Started
How do I apply for debt counselling with DebtLift?
Applying is simple. You can start your journey online, via WhatsApp, or by phone. DebtLift will conduct a free, confidential assessment to evaluate your financial situation and determine the best repayment strategy for your needs.
Is the entire process handled online or remotely?
Yes. From your initial assessment to your monthly reviews and updates, the entire process can be completed online or over the phone. DebtLift ensures your information remains confidential and the process remains convenient and stress-free — no need for in-person meetings.
Still Have Questions?
If you have more questions or need personal advice, our friendly team is ready to assist.
Contact DebtLift today through our website or WhatsApp to speak directly with a registered debt counsellor.
We’re here to help you every step of the way toward financial freedom.
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